Clear positives but quite a bit of waiting and repetition
The sales and pre-purchase process had its pros and cons plainly visible from the outset. On the plus side, the team was friendly and generally knowledgeable, which made explaining my needs easier. However, the downside was the amount of waiting involved before getting the final info I needed. There were repeated calls and follow-ups which stretched out the timeline unnecessarily. While some aspects of the product description and payment terms were straightforward, the entire sign-up felt slower than anticipated due to this back and forth. The invoicing process after buying the software was also not seamless; a delay in receiving the final invoice added to the waiting. I must admit the payment portal was functional and easy to use once things got moving, which somewhat balanced the earlier slow pace. So overall, although the staff was polite and helpful, I found the number of repeated steps and delayed responses frustrating. The good parts didn’t completely outweigh the drawbacks, but I can say the payment system worked fine once accessible.