Clear payment steps stood out
You need to improve how you clearly explain the entire process before asking customers to signup. The sales pitch I received was vague about many features, and I had to navigate the software almost blind at first. What did stand out positively was how the invoicing and payment process itself was well delineated and organized. That gave me confidence about handling financial matters despite the unclear initial explanations. However, many key parts of using the calling tools and managing the database feature were not covered adequately, leading to extra time spent figuring things out. I also expected more upfront guidance on how the automatic updates would affect current workflows, but that was not communicated well. Your training materials touch on several aspects but leave too many details for the user to discover alone. Only the clarity in the billing and payment setup shone through clearly for me in contrast to other areas.