Clear outcome but some explanations took extra time
When I first contacted WFHI for support, I appreciated that the team took care to explain the functionalities of the software and the onboarding steps in detail. The telephonic support was polite and seemed knowledgeable, which made me feel confident that I could count on them if needed. However, some explanations, especially about how the automatic updates would affect my database and calling tools, required additional follow-up calls before I fully understood the process. The priority assistance offered was helpful during these moments but there was still a small delay before I got all my doubts cleared. In the end, the communication led me to a good understanding of the features and how to use the software effectively. So the overall outcome is positive, even though the path to clarity sometimes required a little patience.