Clear onboarding but a bit scattered training
When I started with WFHI, I found the onboarding process quite straightforward. The sign-up and initial invoicing were smooth, so I didn’t face any hurdles getting started. However, when I moved on to the training part, I found myself searching through a lot of different materials trying to find specific answers or tutorials. It felt like the training content was comprehensive, but maybe not organized in the most easily digestible way. I wasn’t always sure if I was going through the recommended sequence or if I was missing some crucial steps. Also, some parts of the onboarding could have been more interactive to help me understand better. The dialer and calling tools were introduced fairly quickly though, and it was nice to see a demo within the first few days. Overall, the onboarding was a solid experience with good support but the training itself felt a little scattered, and I had to figure out some aspects on my own before feeling fully comfortable with the software.