clear on the good, but some info was cloudy
Overall, the support from WFHI was pretty good, which I appreciated because getting help when working remotely is a must. The explanations were clear for the most part, especially when I needed to understand the payment process and how invoicing worked. But on the other hand, when I asked about the calling tools and database features, sometimes the answers felt a little vague or repeated without adding much new info. It wasn’t a total dealbreaker, just a bit frustrating because I had to ask more than once to get the full picture. The support team was generally friendly, but the patience level seemed to vary—some calls were quick and to the point, others felt a bit rushed. The automatic updates to the software sometimes brought changes that weren’t immediately explained, which meant I had to call support again to clarify what was new. So in summary, I’d say the communication had its highs and lows—clear guidance on basics like signup and payments, but less transparent on the details of some software features. I guess that balance is okay, but it could be smoother for better user confidence.