Clear nahi tha explanation, bahut confusing laga
Mujhe lagta hai ki support team ne jo bhi bataya, wo utna clear nahi tha. Jab main software setup kar rahi thi, training ke dauran bohot saare confusing points aaye jo clearly explain nahi kiye gaye. Dialer aur database features ko samajhne mein meri confusion badh gayi thi, specially jab automatic updates aaye toh pata nahi karna tha kya naya change hua hai. Support se baat karna bhi thoda time-consuming laga kyunki unhone kuch steps repeat karwaye bina samjhay. Koshish ki ki main sign-up aur onboarding process mein jitna ho sake patience rakhun, par jo expect karti thi, wo utna smooth experience nahi mila. Thoda acha laga ki payment aur invoicing process straightforward tha aur manual nahi lag raha tha. Par overall, jab main call kar rahi thi support ko toh laga ki mujhe woh detailed help nahi mil rahi jo main chah rahi thi. Training sessions thode basic lage aur mujhe jyada detailed ya personalized explanation ki zarurat thi. Agar kisi ko jaldi se clear instructions chahiye, toh shayad yeh platform thoda frustrating ho sakta hai. Sochti hoon ki aisi unclear communication ke saath main future mein utni confidently work nahi kar paungi jitni chahti thi.