Clear mostly, but some explanations surprised me
I would say the support and communication were generally clear, but what really surprised me was how some explanations assumed prior knowledge that I didn’t have. While most things like the invoicing process and automatic updates were detailed and understandable, technical jargon slipped in at times without much clarification. This made me pause and call support a few times to get further details. The telephonic team was patient and willing to walk me through things, which was a relief because the written guides didn’t always cover those points clearly. It was a mixed experience because the basics felt well handled, but the nuances caught me off guard at certain stages in setup. I expected uniform clarity, but instead found gaps that needed extra attention. So while I can appreciate the effort in the communication, this inconsistency slightly reduced my overall experience. I’m rating it average because of these ups and downs in clarity.