Clear language needed in labels
When I first started with the software, I expected the labels and instructions to be crystal clear given the promise of accessible remote workflow support. However, some of the wording in the dashboard and calling tools didn't immediately make sense to me. For example, the term used for the database feature felt a bit technical and was not what I anticipated compared to similar tools I’ve seen elsewhere. I had imagined simpler, more intuitive terms that would reduce the friction when navigating the menu. The support team explained these labels well when I asked, but I think the onboarding training could do a better job at standardizing the language so less of us have to reach out for clarifications. That said, the overall communication was friendly and helpful, which aligned with what I hoped for. Even though the terminology was the main missing piece for perfect clarity, the experience was still positive and encouraging, just with a small gap in how information was presented.