Clear Labels Were Missing from Sales Information
I found the sales and pre-purchase information to be very confusing due to poor wording and unclear labels. The descriptors on what exactly comes with each package weren’t straightforward, which made it difficult to know if the software suited my needs before signing up. The invoicing process alone didn’t clarify different fee components, and the training options were not explained simply. Trying to get clear answers involved repeatedly contacting support and feeling like I was repeating myself. There was a lack of transparency about which features were included versus add-ons. This meant delays in deciding whether to proceed and left me wary of hidden complexities. This experience did not feel like a smooth entry point and lacked the straightforward communication I hoped for from a service designed for remote work implementation.