Clear labels took some time to settle in
The telephonic support team at WFHI was quite helpful overall when I called. However, at first, I found some of the wording on their software menus a bit ambiguous which made communication a tad cumbersome. For instance, the database features seemed straightforward but the labelling didn’t always match what I expected, so I had to ask for clarifications more than once. That said, the support team was patient and explained the terms clearly, which helped smooth out misunderstandings over time. The onboarding flow was structured well but occasionally the automatic updates changed window titles or menu options that weren’t clearly documented, so some learning was involved. I appreciate that they actively tried to communicate these changes but I felt it took a bit more effort than usual to find the exact function I needed. Honestly, it was manageable but not immediately intuitive.