Clear labels on billing but sales jargon was confusing
During pre-purchase, I found that the billing section of the platform had quite clear labels and straightforward instructions which helped me understand the invoicing and payments quickly. However, the sales materials and pre-purchase interface contained some jargon that wasn’t very intuitive. Descriptions of certain features included terms that could be misleading or unfamiliar, making the decision process slightly harder. This affected my initial understanding of what exactly I was signing up for before seeing the training or software. Once I accessed the onboarding sessions, the terminology made much more sense and matched the product features. Overall, I think the billing area was handled clearly, which is a big plus, but the sales side could use simpler wording to improve clarity at the start of the customer journey.