Clear labels mostly, but some terms still confusing
The support and communication around the software were generally positive, especially in how they described the features during onboarding. Most of the wording and labels used in the dashboard and calling tools made sense after a brief overview, which helped me get started fairly quickly. That said, a few terms and instructions seemed overly technical at times and required extra effort to interpret correctly. The telephonic assistance was polite and helpful, although sometimes the explanations felt scripted or not fully adapted to my queries. I also noticed that automatic updates introduced changes without much prior notice, which added a bit of frustration in understanding new terminology. The invoicing process was straightforward, with clear communication about payment milestones that reduced any anxiety on my side. In sum, the support did a reasonable job balancing detailed explanations with simplicity, but I would appreciate if upcoming updates considered simplifying the language further to improve clarity for all users.