Clear labels mostly, but could use more guidance on features
As I worked through the sales and pre-purchase materials for WFHI, I appreciated that most of the wording and labels were quite clear and straightforward. The terms related to software features, database access, and dialer functions generally made sense, helping me understand what to expect. Still, there were moments where certain training steps or parts of the onboarding dashboard could have benefitted from more detailed explanations or tooltips. At times, I had to guess what some buttons or metrics meant, which made me pause. I also found the invoicing terms straightforward but missed a bit more context on how payments relate to software updates or ongoing support. On balance, I felt well-informed enough to make a decision, though I do think a few enhancements in instructional content would strengthen the overall clarity. So while most things were user-friendly, expanding the guidance could really round out the experience and make it easier to dive right in with confidence.