Clear labels for the call logs only
The aspects of the support and communication within the software left much to be desired. Many of the terms used in the interface did not immediately convey their function, which made navigation more complicated than necessary. For example, some buttons used labels that were ambiguous, causing me to hesitate before clicking. However, the call logs' naming was consistent and understandable, which at least helped me track calls without confusion. The telephonic support was another weak point; responses were slow and sometimes lacked clarity. Given the critical nature of understanding the workflow instructions, this added unnecessary difficulty. The onboarding flow also had unclear wording, meaning that at times, I had to rely on trial and error to complete tasks. Overall, while one area worked fine, the prevalent lack of clear wording and labels significantly impacted my overall experience with the product here.