Clear labels but sales info missed key details
The explanations provided by the sales team made understanding the software’s basic features easy enough. I was able to navigate through the sign-up process without difficulty and found the training materials straightforward when it came to using the calling tools and database. However, I noticed the way some features were labeled lacked precision, especially regarding the invoicing and payment steps. The terms used could have been clearer to reduce misunderstandings. Moreover, the sales information didn’t fully cover how ongoing support handles updates or what priority assistance includes, which I later had to figure out myself during onboarding. While nothing was outright wrong, the missing details in explanations left me with questions and added a bit of friction early on. Better labeling combined with more comprehensive pre-purchase information would have made the experience smoother from the start.