Clear labels but missing some tooltips
Starting off with the software, I found the sign-up and payment process quite easy to navigate, everything was where I expected it to be. The onboarding guided me through setting up the database, which was straightforward because the steps were logically ordered. However, when I reached the calling tool and dialer section, I noticed that some of the button labels and menu options could have been clearer. For example, a couple of terms seemed too technical without accompanying explanations or tooltips, which slowed me down as I had to call support to clarify them. The calls to support were helpful and quick, which made up for that small gap. I liked how the automatic updates installed in the background, so I didn’t have to interrupt my workflow. The invoicing process was well-organized but again could benefit from a small guide or explanation that’s easily accessible without having to reach out. Overall, while most of the software is accessible and makes sense, a few added descriptions would improve the user experience, especially for newer users like me.