Clear labels but frustrating support delays
The software interface has clear wording and labels which made navigating simpler at first. I could easily find options related to calling tools and the database features without much trouble. However, when I needed telephonic support for guidance on the dialer settings, the instructions given didn’t fully match the labels on screen, leading to confusion. Although the support team was patient, their responses often felt generic and not tailored to my actual problems. The automatic updates added a layer of challenge as some features changed names unexpectedly. On the positive side, sign-up and payment processing went smoothly with clear invoicing, so that worked well. Still, the mixed experience with communication and support left me frustrated since I was stuck waiting multiple times for responses that weren’t always helpful. So despite some good aspects, the overall process did not work well for my needs and I ended up feeling quite stuck.