Clear labels but confusing wording in some areas
I went through the WFHI sales and pre-purchase materials to understand the offering. The positive part was that the sign-up and invoicing sections were labeled clearly making it easy to find where to register and pay. However, the wording around the database feature and the calling tools was confusing at times. It wasn’t always clear whether the dialer was included in the base plan or required separate activation. Similarly, some phrases used to describe the automatic updates made me question if I needed to manually apply them or if they were truly automatic. This muddled the experience and made me pause before proceeding further. On the plus side, customer support was reachable through phone which was a good option for clarifying doubts. Overall, while the basics were fairly straight forward, I think better choice of wording would significantly improve the clarity of the offer and avoid any hesitation among potential users.