Clear labels but confusing training mix
The training and onboarding process had some clear wording where needed, especially around sign-up and payments. The labels on invoices were straightforward and matched what I expected from software billing. However, when it came to training sessions and support calls, many instructions and labels were confusing, making me rethink steps several times. The calling tools and dialer setup instructions used mixed terminology that seemed inconsistent. The database feature’s terms also weren’t very clear which slowed my workflow. Still, automatic updates worked without much trouble and the telephonic support answered calls promptly, though sometimes answers were general rather than specific. I feel the process balanced between decent clarity in billing and invoicing, clashing with confusing training language and software labels. That contrast kept me hesitant about fully trusting the onboarding experience even as I appreciated some of the simpler parts.