Clear labels but a little more context would help
Overall, the training and onboarding used straightforward wording and labels that made the process smooth to follow. Most buttons and steps were named exactly what they do, which helped me feel comfortable moving through the modules without a lot of guessing. The training videos complemented the text instructions well, reinforcing common actions like managing the dialer or updating the database. However, I felt that in some places, a bit more context or explanation about why certain steps matter would have boosted my confidence. For example, some labels in the invoicing section could have been clearer on what each line represented in terms of payment or timelines. Even though the terms were mostly intuitive, having short descriptions or tooltips would help new users understand the bigger picture better. Nothing was really missing in terms of baseline instructions, but this added detail would improve the overall user experience. I would recommend the training to others yet suggest they keep a reference handy for some of these finer points that aren’t always spelled out fully in the onboarding flow.