Clear Labels Alone Don't Save a Poor Support Experience
I have to say, the wording and labels actually made sense and were clear, which almost made me rate the experience higher. Unfortunately, that was the only part that felt user-friendly to me. When I tried to reach out on the phone for assistance, the responses were slow, and I kept getting generic answers that didn't address my actual problems sign-up related. The training videos expected me to already know some terms that weren’t explained in the software interface, so I was left confused about certain processes. For example, the dialer setup was something I could not fully grasp from what was provided, which slowed me down a lot during those initial days. Overall, I ended giving it two stars because without clear communication or quick support, even well-labeled steps can’t help much when you get stuck early in onboarding.