Clear labelling suits some, confusing others
I’ve found the support and communication pretty decent overall, but the label choices inside the dashboard could be a bit confusing if you’re new. On one hand, they’re straightforward for people familiar with these kinds of software, so power users would appreciate the terminology. On the other hand, if you’re just starting out or less technical, some wording can be unclear and might need explanation from support. The support team was patient and explained things well over the phone, which helped bridge the gap, but ideally those labels would be more intuitive. So this would suit someone comfortable navigating software with a bit of tech background, but if you want ultra-simple messaging or magic button style features, it might not be ideal. The telephonic response was prompt enough and priority assistance felt genuine when needed. Overall, the communication style is efficient though a bit jargon heavy at times. I’d recommend it if you’re ready to learn but maybe less so if you want everything spelled out in the simplest terms at first glance. But once you get the hang of it, the system works well and support is there to make the journey smoother.