Clear labelling stood out, rest was confusing
I went through the onboarding and training with WFHI software and found the labels mostly unclear. At some points, the wording felt overcomplicated or ambiguous, making it hard to know what to do next without guesswork. For example, the database setup was described using terms that didn’t quite match the actual interface, so navigating it took more time than expected. However, I can say the sign-up labels themselves were clear and straightforward, which made that initial step easier than the rest. Despite completing the basic training modules provided, the phrases used in alerts and buttons didn’t always match standard workflow language, causing occasional confusion. The calling tools and dialer instructions also used inconsistent terms, which disrupted my understanding of when and how to use them effectively. Overall, while the labels weren’t impossible to figure out, they required more effort than I expected, and I wouldn’t describe the wording as intuitive by any means.