Clear label on support stood out in a good way
I found the general communication from their telephonic support to be mostly clear, but one specific instance really stood out. At one point, when I was navigating the training modules, the label used for a button was confusing and unclear, which caused a little delay in understanding what action to take next. However, the support agent on call explained it patiently, making it easier to proceed. Aside from that, most terms and instructions were straightforward, although some aspects of the software interface could benefit from more intuitive language. The follow-up communication felt polite but sometimes generic, without much personalisation. Still, I appreciated the overall friendliness of the team and the effort to keep things transparent. It’s a solid experience, though a little more clarity in the UI copy could enhance user comfort.