Clear issue resolution stood out before purchase
Before buying the software, I experienced some issues with sales handling, and I found that their approach to problems was straightforward. When something went wrong, the pre-purchase support team handled the situation with a clear explanation and offered practical solutions, which was notable in comparison to other providers I've dealt with. However, some steps in the onboarding process were less smooth, with required data entry causing some delays. Their invoicing system worked fine, but could be clearer in showing payment deadlines. The software demo gave a good overview, though there were moments where I wasn’t sure if all features matched my needs. Overall, the standout was how they addressed mistakes promptly, making me feel generally confident about the service despite minor concerns about follow-up communications.