Clear invoicing helped, some sales info was less clear
The sales process was fairly straightforward but had a few unclear moments. I appreciated the clear invoicing and payment system which made it easy to track what I was paying for and ensure there were no surprises. The sign-up was also simple and well organized. However, some earlier explanations about the recurring features versus one-off setup steps were a bit murky and I found myself needing to confirm details about the database features and training schedule. This caused a little confusion initially, although the customer service eventually clarified things. The software itself and its calling tools worked well during my trial use, which was a relief. Overall, the clarity around payments was the strong point here, while the sales communication had room for improvement. I think with slightly better upfront info, the onboarding experience would have been even smoother.