Clear invoicing but still needed help next time
From the start, their sign-up and invoicing system was transparent and easy to understand, which I appreciated. The initial setup was smooth, and the training helped me grasp the software features fairly well. However, once I began using the calling tools and dialer regularly, I found myself needing to reach out to support quite a few times because some functionalities were confusing or misbehaving. While the support team was polite and somewhat helpful, it didn’t fully solve my issues immediately, so I expect I would need their help again down the line. The automatic updates were fine and didn’t disrupt my work. Despite things going mostly okay at first, the fact that I may require continuous assistance after purchase makes me hesitate before committing again. The product itself has promise, but it’s clear that things might not be entirely seamless without some ongoing help.