Clear invoicing but slow payment support
I write this review with mixed impressions regarding the billing and payments aspect of WFHI services. On one hand, the invoicing process is clear and well-structured, providing all necessary details and making it easy to understand what I am being charged for. The sign-up and payment pages are straightforward, and I did not experience any difficulties entering or processing payments initially. On the other hand, when I needed clarifications about an invoice discrepancy, the support team was unfortunately slow in responding. The telephonic support was available but sometimes failed to provide immediate answers or direct me to the right people promptly. This delay caused some inconvenience during a time-sensitive moment, which I had not expected given the overall professional quality of the software and training. That said, I appreciate that the software itself updates automatically, reducing hassle on my side, and the training was quite informative. Hopefully, your payment assistance can become more responsive, to match the otherwise smooth operational parts of the platform.