Clear invoicing but setup instructions felt vague
During sign-up, I appreciated how straightforward the invoicing and payment steps were explained with clear emails and a smooth online form. That was definitely a strong point of the experience. However, before reaching that part, the explanations about what the software includes and how the onboarding would unfold were quite confusing. I went through several webpages and watched some training snippets, but it was hard to piece together how the dialer interacted with the database. Some phrases were jargon-heavy without practical examples, which left me guessing during setup. Also, the automatic updates were mentioned but without details on how often they occur or affect my workflow. Overall, the order of information delivery could have been more structured; the one thing done right was how transparent the billing process was.