Clear invoicing but billing navigation was slow
When I first signed up, I was looking forward to an easy-to-navigate billing and payments section. The good part was that the invoices themselves were clear and detailed, making it straightforward to understand what I was being charged for. They came promptly by email each month, and all the charges were well explained there. However, finding the actual place to manage and view these invoices within the software was a bit frustrating. The navigation menus felt somewhat scattered and not very intuitive, so I had to spend time clicking around before I reached the billing section. I also expected the payment process to be smoother; though the online payment went through eventually, it was not as quick as anticipated and the options offered were limited. On a positive side, the update notifications you receive about your subscriptions helped keep track of your payments. Overall, while I appreciated the clarity of the invoices, the experience of getting there and managing the payments could be improved. It took me longer than expected to get everything set up and I hope the navigation flow is improved in the future so that the billing and payment process feels easier for someone new to the platform like me.