Clear invoice process but vague pre-purchase explanations
The sales phase started with quite a few unclear points regarding what exactly would be included in the software package. It required a lot of back-and-forth communication to get a better understanding of the different modules and training components available. However, once I got the invoice and payment was processed, that part went smoothly without any issues. The invoice clearly outlined the charges and payment terms, which was helpful for record-keeping. The overall process for sales explanations was not as straightforward as it could have been, so I ended up spending more time than expected figuring out what I was actually investing in. Despite this, the clear invoicing and payment handling was a positive aspect amidst the confusion during the pre-purchase phase. It would be improved if the sales explanations were more detailed from the beginning, reducing ambiguity.