Clear invoice helped but support response was slow
The most positive thing about the sales and pre-purchase was definitely the clarity of the invoicing process. It was straightforward to follow, and there was no confusion about the charges or payment schedules, which made the billing side stress-free. Unfortunately, when I encountered some issues with the sign-up process initially, the way they handled the problem was less impressive. It took several calls and emails before I got a solid response, which delayed starting the training sessions. I appreciate the eventual support, but the response time felt too slow considering the urgency I had. On the other hand, once the problem was sorted out, the training itself proceeded smoothly, and subsequent communication improved noticeably. The software access, after resolution, was fairly seamless with regular updates happening without manual effort from my side. Overall, while the billing clarity was a definite plus and made the financial side easier to manage, the slowness in handling the sign-up issue was frustrating. These mixed experiences made me think that while some processes are polished, others definitely could benefit from better responsiveness and proactive assistance. If they fix this lag in initial support, it would be a much smoother start for future customers.