Clear instructions went missing
The support team’s clarity was disappointing throughout most interactions. At first, I was mildly hopeful because someone did help explain how to use the dialer and database setup clearly, and that part made sense. But beyond that, when I needed answers about updates or invoice processes, the explanations became confusing or incomplete. It felt like I had to dig through multiple calls just to get the full picture, which slowed my progress. The communication could have been more consistent and simpler to follow, especially for someone new. Sometimes, jargon was thrown around without breaking it down. Despite that, the responsiveness was okay, and whoever took the calls was polite and enthusiastic, which helps. But the lack of easy-to-understand guidance often left me guessing about next steps. I think they can fix this by focusing on clearer instructions and better scripting for their support team. Right now, only the dialer explanation stands out as something that went smoothly. The rest, for me, was a bit of a fog and I had to piece things together more than expected. Overall, I was slightly positive because of that one good call, but the experience mostly felt confusing.