Clear instructions on the dialer setup, but billing was confusing
During the onboarding process, I found the step-by-step instructions for setting up the calling tools really straightforward, which helped me get started without much delay. The dialer itself performed well during the initial week of use, with good clarity and minimal downtime. However, when it came to the invoicing and payment details, the explanation was less clear, leading to a bit of confusion about future billing cycles and update charges. I reached out to support for clarity, and while they responded politely and offered additional help, the wait times were longer than I had expected. Also, some of the database features seemed less intuitive than I anticipated, which made organizing contacts a bit hit-or-miss. On the bright side, the automatic updates were seamless and didn't disrupt my workflow. Overall, I appreciate the clarity around the software operation aspects but believe the billing and support communication could be improved for a smoother experience. That said, the positive aspects do encourage me to continue exploring the platform, even if there are a few minor reservations about the back-end processes.