Clear instructions on support, but some self-reliance needed
I found that the support team was helpful when I managed to get through to them, providing clear and relevant answers to specific questions about the dialer and database features. However, I had to work out some aspects of the software on my own before even reaching out—particularly in understanding the sequence for automatic updates and how they affected my existing workflows. The training modules covered a lot, but certain nuances required trial and error beyond what was offered. So, while there was a definite benefit from the communication with support, it was also clear that I couldn’t rely solely on them; some independent learning was necessary. That said, this balance was not unreasonable considering the complex nature of running remote workflows. The part that went well was the responsiveness and clarity once contact was established; the downside was the initial need to figure out quite a bit myself ahead of time.