Clear instructions missing, software access never clicked for me
I started using the WFHI software with an expectation that the instructions would be clear enough to get me going quickly. However, from the moment I tried to access the database, things were confusing. The onboarding flow lacked detailed explanation about some key features. Although the sign-up process was okay, the actual usage felt complicated because I wasn’t sure how to properly use the dialer or the calling tools. Automatic updates happened in the background but I didn’t know what changed or how it might affect my workflow. Telephonic support was available but the help was scripted and didn't solve my specific problems. Overall, the software never really clicked for me because the explanations and guidance weren’t at the level I needed to feel confident using it. I gave it a solid effort but couldn’t get over the initial confusion to really use it productively, which made me stop using it soon after.