Clear instructions but some terminology could be confusing
Using WFHI's software and tools, I found the communication from support to be straightforward. The phrasing used in the documentation and by telephonic support was generally clear, allowing me to understand the process for using the dialer and database effectively. However, some of the labels and terms used within the software itself were a bit generic or overlapping, which occasionally led to minor confusion. For example, certain buttons had names that didn't immediately convey their exact function, requiring me to double-check before proceeding. On the positive side, when contacting support, I was able to quickly clarify these doubts, so it balanced out. The invoicing and payment steps were clearly explained and easy to follow, with no unnecessary jargon. Overall, I appreciate that while the communication had its strengths, some terminology improvements could further enhance user understanding and reduce reliance on support calls.