Clear instructions but confusing training labels
I found the training sessions to be quite confusing largely because of inconsistent and unclear wording used throughout the modules. Many labels and directions did not seem to match the functions they were associated with, which made navigation unnecessarily complicated. For example, the dialer feature was sometimes referred to by a name not consistent with what appeared in the software itself. This mismatch caused delays as I had to double-check each step, impacting my understanding of how to efficiently use the database and calling tools. Nevertheless, I thought the onboarding was reasonably well-structured despite these issues with terminology. It was somewhat helpful that updates were automatic, relieving the burden of manual changes. In spite of this, I would urge for clearer, more intuitive labeling so users can progress through training without frequent confusion about terminology and layout, which currently hinders the learning process considerably.