Clear instructions but confusing labels
The training and onboarding materials provided by WFHI had a mixed impact on me. On one hand, the step-by-step walkthroughs were thorough, covering the essentials of using the calling tools and database integration well enough. The video tutorials helped clarify some initial uncertainties I had about navigating the interface. However, the labeling used throughout the software and in the training modules sometimes felt inconsistent and unclear — especially when referencing features like the dialer setup or automatic updates. For example, some terms were used interchangeably without explanation, which caused me to pause and double-check what exactly was meant. Despite that, the structure around onboarding was generally logical, and I appreciated having access to multiple resources and support during the early stage. My overall feeling is that while the training is serviceable and helpful in parts, it could be improved by streamlining the language and making labels more intuitive for users unfamiliar with certain tech jargon.