Clear info was missing up front
I felt the explanation before I signed up was lacking many important details. The sales process didn’t clearly lay out how the software functions or what the training involves. I was left guessing which parts of the system work independently and which require extra steps or support. This meant I wasted time figuring out critical features like the dialer and database function after purchase. No clear roadmap was given for onboarding or ongoing updates, which made me unsure how to handle software changes affecting my work. The payment and invoicing schedules were not outlined well, adding to the confusion when I tried to budget for continued use. I was hoping for a smoother start but had to deal with unclear messages and insufficient guidance throughout. Support calls also felt repetitive because I had already explained my basic concerns once or twice but didn’t get clear answers. Overall, I expected clearer upfront communication about everything from sign-up to support availability, and I was left quite frustrated by the lack of transparency and detail.