Clear info was missing but overall okay
The sales process was partly helpful but also had some gaps. On the plus side, signing up and making payments was straightforward enough, with good documentation available for those steps. However, I felt that there was quite a bit I had to figure out myself about how the software and training would actually work day to day. The information about features like the dialer and database updates wasn’t always completely clear upfront, which meant some trial and error once I was actually using it. Telephonic support was there, though I didn’t always get exactly what I needed right away. The onboarding was decent but I was hoping for a little more hands-on guidance. Overall, the process was a mix of clear and unclear information. It’s okay if you are ready to learn along the way, but if you want everything spelled out in detail first, then it might be frustrating. So there’s both good and bad, and whether it suits you depends on how much you like working things out yourself.