Clear info on training missing somewhere
I was pretty lost searching the training materials on how to use the calling tools alongside the database effectively. The moment that stands out was when I was trying to figure out how to manage the dialer settings to optimize calls. I couldn’t find concise, step-by-step guidance anywhere and ended up guessing or relying on telephonic support, which was only somewhat helpful. The rest of the training was vague enough that it didn’t clearly prepare me for how to transition from setup to day-to-day use confidently. I suppose the basic introductions and sign-up walkthroughs were there, but they felt incomplete when it came to the more practical stuff. Additionally, the automatic updates seemed to change the interface without adequate explanations, which muddled things further. I really expected the onboarding to make the software accessible from the start, but there was a missing link that would have made me feel more equipped. Without detailed, easy-to-navigate training content, it was frustrating figuring out the software’s potential and workflow integration on my own.