Clear info mostly, but some parts left me guessing
I went into the sales and pre-purchase info expecting a pretty thorough explanation of the software’s features and the overall setup process, and to a large extent, that was what I got. The website and sales team laid out the core capabilities quite clearly, especially how the dialer and database tie into remote workflows. However, there were moments when details about the training schedule and the billing timeline felt a bit vague or scattered. I had to ask more questions than I’d hoped to understand how ongoing support works and what exact steps I’d face after signing up. On the positive side, I found the answers helpful and consistent when I connected with them. The pre-purchase demos were useful but could have been complemented by clearer documentation upfront. So while I would say the sales info mostly met my needs, a little more comprehensive presentation or a guided walkthrough right at the start would perfect the experience. Balancing what I expected against what I got, it was good but left room for improvement.