Clear info but lacking ongoing confidence
My experience with WFHI’s support and communication was quite mixed. Initially, the sign-up process and getting access to the software were smooth, and the training materials helped me understand the basics. However, when I tried to use the dialer and database tools during my first week, I ran into some confusion about how certain updates affected my setup. I reached out to telephonic support twice. The first response felt rushed and didn’t fully answer my questions, which left me a bit unsure about the update schedule and how to avoid downtime. The second call was better; the representative spent more time walking me through the process and clarifying the invoicing and payment flow as well. Despite that, by the end, I still felt there was a lack of follow-up or proactive support to ensure I was entirely comfortable using the system long-term. Some more clarity on ongoing assistance would have definitely improved my confidence.