Clear info but I probably will need help again next time
When I first explored the WFHI software before purchasing, the sales explanations were fairly clear about what the software offers and its main features. However, I found some of the onboarding information hard to follow on my own. The pre-purchase experience gave me confidence about the capabilities but I wasn’t prepared for some of the technicalities involved once I started setting it up. The sign-up and invoice process was straightforward enough, but I realized I would likely need telephonic support for detailed questions later on. The representative was somewhat helpful but did not cover every aspect I needed to know fully. Because of that, I expect to call again for additional guidance once I move further in the workflow. So, while the initial sales communication presented the basics well, I feel I still require more frequent support to use everything properly. Future help would definitely be necessary for me to avoid getting stuck.