Clear improvement over previous systems
After using WFHI software and their support services, I can state that they are better than my earlier providers. The telephonic support was more responsive and knowledgeable about the software features, which made managing my remote workflow easier. The sign-up process and invoicing were straightforward and automated, which saved me a lot of time. Although automatic updates occasionally interrupted my workflow, the overall impact was minimal. Compared to past support experiences where long wait times were the norm, the telephonic assistance from WFHI staff was pleasantly prompt and helpful. I appreciate that the communication was always clear and they resolved my queries efficiently, a big step up from what I was used to before. The calling tools and dialer integrated well with the database feature, which was an added benefit. On the downside, there were rare occasions when priority assistance did not meet my ideal timing expectations, but this did not detract much from the overall positive impression. To sum up, WFHI support and communication clearly excel compared to other systems I have tried.