Clear help on refunds but setup was chaotic
The thing that stood out during my experience was how clearly they explained the refund process, which went smoothly despite some delays. However, the sales and pre-purchase communications around software capabilities were messy and sometimes contradictory. When problems came up during setup, getting exact answers was exhausting because the replies I received varied and felt rehearsed. I tried multiple times to clarify technical features and payment details before committing but was left with more confusion. On the bright side, the team was responsive when I asked about invoicing and payments, which helped me stay calm through the chaos. I feel like this uneven quality between sales and post-purchase support needs fixing so others won’t face the same hassle.