Clear guidance vs some gaps in onboarding - mixed bag
I was hoping for a very smooth training process, and in many ways, the explanations during onboarding were quite clear and helpful, especially for the basics of using the database and calling tools. However, some aspects like advanced features took more time to understand and seemed a bit less straightforward than I expected. Compared to other platforms I have tried, the initial setup instructions were detailed but left me searching for answers when it came to customizations. It definitely got me going, but the pace was uneven, sometimes thorough and at others, too brief. The telephonic support helped fill some gaps, which was much needed. Overall, it was a balanced experience with useful info but also moments where more clarity would have made the process smoother and less stressful.