Clear guidance on the dialer setup was most helpful
Starting with the onboarding, I found the process overall very straightforward but what really stood out was how clearly the training covered the dialer tool. The step-by-step explanations made that part much easier than I had first expected. I appreciated that the tutorials balanced depth and simplicity without glossing over details. However, I did feel that some of the introductory software elements could have used a bit more clarity or examples—there were moments where I was left guessing how some settings integrated with my workflow. The support team was easy to reach when I had questions, which helped smooth things over. The training modules also updated automatically, so I was confident I was learning the latest features as they rolled out. In sum, the onboarding guidance on the dialer functionality was particularly well done, even if a couple of the other areas left minor room for improvement. That said, the entire experience left me largely confident about using the platform going forward.