Clear from my side

Clear from my side

I found the pre-purchase experience with WFHI somewhat challenging because a considerable portion of the setup and understanding had to be figured out independently. While the software itself functions well, the initial explanations provided during sales lacked detailed guidance on how to fully utilize features like the calling tools and database management. It required me to spend additional time exploring the training materials and onboarding modules without much hand-holding. The invoicing and payment procedures were fairly straightforward but weren't explained in detail beforehand, which led to a moment of uncertainty on my part. On the positive side, telephonic support was responsive when I reached out, providing helpful clarifications. However, I believe a more thorough walkthrough during the signup phase would reduce the effort expected from a new user. Overall, while the software is effective and the support attentive, the initial hurdle lies in the fact that a new customer will have to put in significant work to understand how best to deploy the tools, which could be discouraging for those who expect a more guided introduction to WFHI services.